You need a laptop or handheld device with WIFI 802.11b and/or 802.11g wireless capability. Your current device may already have built-in capability. If not, you can purchase a WIFI 802.11b and/or 802.11g wireless networking card or antenna for most laptops from an electronics retailer. When your device is wireless-enabled, you will need to set your SSID (or network identifier) to EI-WiFi. Your wireless network card documentation will have specific instructions on how to make this change. You will need an Internet-ready browser (Internet Explorer, Netscape) from any operating system.

The only software you will need is the software driver for your WIFI 802.11b wireless network card and an Internet-ready web browser.

Yes, provided your Palm or Pocket PC handheld device (that support WIFI 802.11b wireless technology) utilizes a standard Internet-ready browser.

Our Current HotSpot locations can be found Here

We accept all major credit cards.

Call toll-free 1-800-782-6506.

Subscriptions are deducted in continuous blocks of time. The subscription starts at log on and ends at the end of that actual time period. You cannot use time purchased intermittently (i.e. stopping and starting at intervals). You can log on as many times as you want until the subscription expires. Example: If a customer purchases 60-minutes and let's say they log on at 10:00 a.m., Their subscription will end at 11:00 a.m. If a customer purchases 24-hours and let's say they log on at 10:00 a.m. on January 01, their subscription will end at 10:00 a.m. on January 02.

No. Only one user can be on the account. See subscription Terms of Use for details.

Once you get logged on you can browse any site, including AOL's home page.

You should use mail.eiwifi.com for your outgoing SMTP server while on the EI-WiFi network.

The most important thing to consider when this problem occurs is if anything has changed since the last time you logged onto the network: installed new software, ran Norton Utilities or other system maintenance software, switched to a dialup connection, moved to a different HotSpot location. Even rebooting the computer can change your default setting and affect your connection. Becoming familiar with your computer's setting will help you trouble shoot this problem when it arises. Tech support can also help you quickly diagnose and correct the problem.

This means your computer is not correctly connected with our network. Begin by restarting your computer, opening your Internet browser and manually typing in a website, like CNN.com or NBA.com. You cannot set the EI-WiFi login screen as your home page. The login will only work once you have connected to the Internet. Our network should redirect you to the EI-WiFi login page.

Check your password with customer service if necessary.